Channel Shift Software Description
Synergy is the Zipporah ‘all-in-one’ solution that allows for the introduction of channel shift, and all the benefits of online management and single service processing, to as wide a number of service areas as possible. If implementing large scale digital change is on your agenda, then ensuring interaction between services should be too – and that’s where Synergy is unique in its offering.
With austerity measures an ever increasing presence in the public sector, its clear local authorities can no longer afford to serve their residents in the same way that they have in decades past.
What’s more, accompanying tighter budgets are rising levels of expectation among residents; as well as widespread demand for online innovation – at websites which have become a pivotal location for interaction across a number of services, and in the cloud where countless residents profiles from the business owner to the parent of three require convenient on the go access for varied transaction types.
Responding to these challenges, more and more authorities have looked to digitize their services – the great news is our ‘all in one’ solution Synergy is the perfect tool for today’s digital council.