Queue Management System Description
Queues typically form in a fixed and predictable fashion, with supermarkets, checkouts and banks among the most common environments we find ourselves queuing in. To these environments, managing the queues is relatively easy. But often, during periods of high demand, an unmanaged queue can become unpredictable and lead to higher waiting times and customer tension.
Utilising its experience as a market leader in the delivery and management of online resource booking and allocation services, we’ve developed a solution that deals with this issue – offering users the ability to manage both scheduled and unscheduled visitor appointments, enabling a serene and stress-free wait for customers.
Our queue management solution, Line, can support any business requirement of customer management, including: customer identification, personalised routing, skill-based routing depending on the nature of the enquiry, efficient management of services involving the transfer of customers between queues and departments including processes that might involve multiple visits.