Zipporah Brings Simplicity to Pest Control Services for Citizens

For too long, local government pest control services have relied on outdated, paper-based processes that frustrate citizens. Booking or rescheduling an appointment often means waiting on hold, while simple payment tasks require staff intervention. This results in delays, wasted time, and unnecessary barriers to accessing critical services. 

According to the Government Digital Service, 86% of UK citizens now expect the same ease of use from local services as they do from online banking or shopping. Pest control, where fast response times are vital, has fallen behind those expectations. 

Modernisation is the clear answer. By shifting to digital self-service, councils can free citizens from long call queues and paper-heavy processes, while delivering faster, more reliable services. Digital transformation also reduces administrative costs and cuts down on paper waste, bringing sustainability benefits alongside efficiency. 

Zipporah delivers that transformation. Through our user-friendly online platform, citizens can book, reschedule, and pay for pest control appointments instantly - without picking up the phone. Real-time updates provide reassurance, while image upload features give proof of completed treatments and improve transparency. 

By empowering residents to manage their own services, inbound calls drop dramatically, freeing up council staff for more complex or urgent cases. Councils adopting Zipporah report significant reductions in administrative overheads and improved public satisfaction. 

For citizens, it means less red tape and more confidence in local government services. For councils, it’s a smarter, greener, and more secure way to deliver pest control in the digital age. Zipporah ensures that public services finally match the convenience and transparency people expect. 

Cut the calls, cut the costs, cut the pests!

With Zipporah, citizens enjoy faster, simpler, and more transparent pest control services - and councils benefit from smarter, greener, and more efficient operations. 

But the transformation doesn’t stop there. Next up, in News Story 2, we take a closer look behind the scenes to show how Zipporah is also streamlining workflows, reducing errors, and empowering managers, operatives, and customer service teams to work smarter every day. Stay Tuned!